Work opportunities
Mixed role: Production supervisor, Customer service & Office Admin
At The Bespoke Workshop, we specialise in creating unique and personalised gifts and decorations that leave a lasting impression. Our products range from custom-laser engraved items to UV printed decorations. We focus on special gifts for family & friends, whilst also targeting occasions such as Back to school and weddings.
We’re looking to hire an enthusiastic customer service associate to liaise with our clients and oversee the processing of our daily orders.
Your main responsibilities will include:
- Answering email inquiries from customers & potential clients, who vary from independent artists and makers to corporate companies.
- Managing our various marketplace stores such as Etsy, Shopify and Notonthehighstreet by answering all emails, keeping delivery times up to date and managing product listings.
- Calculating custom quotes and issuing invoices using our system
- Organise and print off the daily orders and oversee production and postage.
We’re looking for someone who:
- Is super efficient and can juggle many different tasks at once
- Has excellent communication skills, with a good grasp of grammar, spelling and punctuation.
- Can think on their feet - this is not the average role and problem solving and adapting is part of the day-to-day.
- Is confident to talk to clients via email and over the phone, and to provide a personalised service that’s appropriate to each customer and their industry.
- Is hard working, has common sense, and would thrive working for a small business with big plans.
Although you don’t need any technical knowledge to apply for this role, we’ll need you to pick things up quickly during your training so that you can accurately answer client enquiries and oversee daily workshop production.
Above all else: we want all of our team to come to a positive, enjoyable work environment. We’re looking to hire someone who fits well within our team, and who brings a warm and positive energy to their work.
How to apply:
Please send an email letting us know all about yourself and why you feel you would be the ideal candidate for this position. Please also include a CV. We would love to see some examples of your social media work so your handles would also be great!
Email Scarlett@thebespokeworkshop.co.uk with 'Job Application: Mixed Role' as the subject.
Call: 01452 234 301