Delivery & Returns

Christmas peak season means that we are extending dispatch times, with the aim to dispatch orders within 3 working days. 

United Kingdom 

Free Second Class Royal Mail Post - Approx 3-5 day delivery

Royal Mail tracked 24 - Approx 2 day delivery

Special Delivery - Royal Mail Signed for next day service

 

Europe:  10-14 working day delivery*

All our items are set to be sent with Royal Mail first class post, tracked and signed, the price has been calculated from the individual weight. We can combine postage costs for multiple purchases, please email us after the order has confirmed and we will arrange the appropriate reimbursement.

Worldwide excluding Europe 10-14 working day delivery*

All our items are set to be sent with Royal Mail first class post, tracked and signed, the price has been calculated from the individual weight. We can combine postage costs for multiple purchases, please email us after the order has confirmed and we will arrange the appropriate reimbursement.

*Please note delivery times are all approximates. We will dispatch within our target but delivery does depend on the postal service. 

 

Returns

We will accept returns and offer a replacement or a refund if the product is damaged or faulty, please email us with details of the issue within 14 days of receiving delivery, we can then work on resolving this for your quickly.

If the buyer is at fault however, (have asked for the wrong personalisation or has provided the personalisation wrong) we cannot offer you a refund or accept returns.

If the buyer has changed their mind on a personalised, custom made item, we are unable to accept a return.

 

For urgent orders, please contact us on hello@thebespokeworkshop.co.uk

For national or international delivery inquiries, please contact us on hello@thebespokeworkshop.co.uk